Support satisfaction

Form · Feedback · 6 questions

A one-minute survey after a support request, with follow-ups that only appear when something went wrong.

Tell us how we did. It takes a minute.

What's inside

  1. Rating, 1 to 5

    How satisfied are you with the help you received?

  2. Multiple choice

    Was your issue resolved?

    • Yes
    • Partly
    • No

  3. Long answer (appears after an earlier answer)

    What is still unresolved?

  4. Rating, 1 to 5

    How quickly did we reply?

  5. Short answer (appears after an earlier answer)

    What slowed us down?

  6. Long answer

    Anything else you would like to tell us?

Questions people ask

Is the Support satisfaction template free?

Yes, you can start free. Use the template, edit every question, and share a link or a short code. Plans and seat packs are for when you grow.

Can I change the questions?

Yes. The template is a starting point. Once you use it, it becomes your own form and you can add, remove or reword every question.

Do people need an account to respond?

No. They open a link or enter a short code in a browser, on any phone or computer.